How Can We Help?
How quickly will I receive my order?
UK customers usually receive orders within 2 working days, European customers within 5 working days and other overseas customers within 7 working days.
How will you deliver my order and what will it cost?
We use Royal Mail 1st Class for all orders below £80, and Recorded or Special Delivery for all orders over £80. Delivery is charged at a flat rate of £3 no matter where you are or how much you spend. Overseas we use Royal Mail Air Mail for all orders below £180, orders over this amount are sent by courier.
I need my order urgently, how can you help?
If you are working to a tight deadline please email us and let us know so we can make sure we get your swimsuit or bikini to you in time! We can send by Next Day delivery to customers in the UK for an extra £4. Just email us and we'll arrange it for you.
Can I give a different delivery address?
Yes. At checkout you will be asked for your delivery address and then on the next screen you will need to provide the address where your card is registered. The two addresses do not have to match.
How do I track my order?
If at any point you would like a status update please email us and we will advise you on the current status of your order.
How will my order be presented?
We are passionate about presentation so you will receive your item in one of our beautiful calico gift bags, finished with navy blue satin ribbon. This is enclosed in a plain white plastic postal bag. In the interest of discretion there is no mention of the company name on the outer packaging. A delivery note is enclosed, no prices are printed on this so if you are sending the order as a gift the recipient will not see the cost of the item(s).
Can I return an item?
Yes of course! Please see our returns process for all the information.
What is your exchange process if I need to swap?
Once your item arrives with us we will email you to confirm receipt and confirm timescales for the dispatch of the replacement item. View our returns page for more information.
What is the refund process?
Once your item arrives with us we will email you to confirm receipt and let you know that the refund has been processed. Funds usually clear within 5-7 days of the item arriving back with us.
What happens if I receive a faulty item?
In the unlikely event that an item is found to be faulty upon arrival, please let us know immediately so we can exchange for a non-faulty item. We will reimburse your return postage costs.
Which debit/credit cards do you accept?
We accept all major credit and debit cards, Visa, Mastercard, UK Maestro, American Express, Delta, and Solo. All prices are in pounds sterling.
How do you process my card payment?
We do not take funds from your debit or credit card until the day we dispatch your order. We simply authorise the card at the time you place the order. An authorisation places a 'shadow' on your card for the order value, but no money is taken until we dispatch your order.
I would like to order over the telephone, can I call you?
We are a very small team, passionate about giving exceptional service. To give the best service possible we only take web orders, and answer all emails within 3 business hours, typically within 1 hour, often within a few minutes! If you are unable to place an order online you can email us and we will arrange to call you at a time that is convenient.
What will appear on my bank statement?
Your purchase will appear as Highspire on your card statement, Highspire Ltd is the name of our company.
How do I convert prices to my local currency?
All our prices are shown in British pounds but you can change that using our currency conversion tool, this will allow you to view our products in your local currency. When you place your order you will be billed in British pounds so the estimate shown in other currencies may be slightly different from the final amount charged.
How do I checkout?
When you are ready to complete your order click the Checkout button in the top right hand corner of the screen. There are two pages to our checkout, the first asks for your delivery address and the second asks for your card details and the address where your card is registered. The two addresses do not have to match so you can choose to have your order delivered to a work address, for example.
Can I pay by PayPal?
If you would prefer to pay by PayPal please email us and we will provide the details you need.
I live outside of the EU, do I still have to pay tax?
If your delivery address is outside of the EU, the VAT (currently 20%) will be automatically deducted from your order as soon as you select your country form the list at checkout. You will be responsible for paying any customs duty or taxes when the order arrives in your country.
How do you keep my personal information safe?
How secure is your checkout?
Using your credit or debit card with For Luna is completely safe. You simply enter your personal details on our own server before secure socket layers (SSL) encrypt your details for transmission for authorization by real time credit card processing system provided by SagePay. We do not handle or see your card details at anytime throughout the order process. This provides all customers with the ultimate in safe, secure online ordering.
Keeping in touch
How do I know you have received my order?
Once your order has been received you will receive an email confirming your order details and confirming that we are processing your order. If you notice any problems with the order details you can reply to this email and let us know of any amendments.
Why haven't I received any emails from you?
The first place to check is your junk/spam folder. If our emails are not found there this usually means there has been a typing error in the email field of our checkout and so we have been unable to reach you. Please email us at firstname.lastname@example.org and will re-send the emails to you.
How will I know when my order has been dispatched?
When your order has been dispatched you will receive an email advising you of estimated delivery timescales.
How can I contact you?
You can contact us at any time on email@example.com for a swift and helpful reply.
Will you send me junk mail?
No! We hate spam! We will only use your email address to keep you informed about any open orders you have with us, or to respond to any queries you have raised with us.
Sizing and General Swimwear Advice
How do I know which size to order?
Our products are true-sized, so if you are usually a UK size 14, a UK size 14 should be the correct fit for you. To be sure you can view detailed sizing information on every product page, just click on the sizing link to view this. The measurements shown are your body's measurements, not the dimensions of the swimwear. We are here to help with any queries you have so, if in doubt, send us an email.
Do your swimsuits and bikinis have underwired cups?
None of our products have underwiring, however they do offer fabulous support (recommended up to an F cup) thanks to the structured lining inside the cups and the reinforced band that sits beneath the bust. This provides a comfortable and flattering fit to all shapes and sizes.
How do I care for my swimwear?
Treated with respect, our swimwear is designed to last for many years. The advice is the same as for any swimwear. Hand wash in cool water and allow to dry naturally. Avoid harsh chemicals, jacuzzis, saunas, washing machines and tumble driers. All of these break down the fibres in swimwear fabric. Swimming pools can contain high levels of chlorine that are damaging to swimwear fabric, always rinse in clean water after swimming in a pool. Allow the fabric to dry totally before storing away, otherwise (if left for more than a few days) the fabric will start to break down.
Is your swimwear suitable for ostomates?
Yes! We have received lots of wonderful feedback on this. Thanks to the ruched front of our swimsuits and bikinis, and the quality of the fabric (it is nice and thick), our swimwear offers a very stylish solution for ostomates. If you need any help choosing the ideal style please send us an email and we will be delighted to help you.
Is your swimwear suitable for women who have had a mastectomy?
Yes! We've had many lovely emails from customers who have had mastectomies without reconstruction who have said the cups work really well for them. The cups are structured, and very lightly padded. Therefore they create a gentle curve without appearing to be empty or overly padded.
I have a question about your swimwear that isn't covered here.
We know our swimwear inside and out! Email us with any question and we will be thrilled to help you.