All in stock items will be dispatched within 1 working day. UK customers usually receive orders within 2 working days, European customers within 5 working days and other overseas customers within 7 working days.

We use Royal Mail 1st Class for all orders below £80, and Royal Mail Special Delivery for all orders over £80. Delivery is charged at a flat rate of £2 no matter where you are or how much you spend. Overseas we use Royal Mail Air Mail for all ordered below £200, orders over this amount are sent by courier.

Yes. At checkout you will be asked for your delivery address and then on the next screen you will need to provide the address where your card is registered. The two addresses do not have to match.

If at any point you would like a status update please contact us and we will advise you on the current status of your order.

We are passionate about presentation so you will receive your item in one of our beautiful calico gift bags, finished with navy blue ribbon. This is enclosed in a plain white plastic postal bag. In the interest of discretion there is no mention of the company name on the outer packaging. A delivery note is enclosed, no prices are printed on this so if you are sending the order as a gift the recipient will not see the cost of the item(s).

When you select your size from the drop-down boxes (along with any colour options there may be), you will see stock information on that product. There are four basic scenarios:

• Item is in stock and available for immediate delivery. This is displayed in green text.
• Item is temporarily out of stock but will be available again soon. This is displayed in red text that will give estimated delivery timescales. You can still add this item to your bag if you are happy to wait, and we will dispatch the item as soon as it is available.
• Item is temporarily out of stock, will be available again but not within the next two weeks. You will not be able to add the item to your bag but you will see a note on the product description inviting you to email us to be added to the waiting list so we can email you as soon as the next delivery arrives.
• Item has sold out and has been discontinued. You will not be able to add the item to your bag.

Take a look at our International Size charts.

All our prices are shown in British pounds but you can change that using or currency conversion tool, this will allow you to view our products in your local currency. When you place your order you will be billed in British pounds so the estimate shown in other currencies may be slightly different from the final amount charged.

Simply select the options from the dropdown boxes and press the Add To Bag button. The item will be added to your bag which will appear in the top right hand corner of the screen.

When you are ready to complete your order click the Checkout button in the top right hand corner of the screen. There are two pages to our checkout, the first asks for your delivery address and the second asks for your card details and the address where your card is registered.

Yes of course! Please see our returns process for all the information.

Once your item arrives with us we will email you to confirm receipt and confirm timescales for the dispatch of the replacement item. View our returns page for more information.

Once your item arrives with us we will email you to confirm receipt and let you know that the refund has been processed. Funds usually clear within 5-7 days of the item arriving back with us.

In the unlikely event that an item is found to be faulty upon arrival, please let us know immediately so we can exchange for a non-faulty item. We will reimburse your return postage costs.

We accept all major credit and debit cards, Visa, Mastercard, UK Maestro, American Express, Delta, and Solo. All prices are in pounds sterling.

We do not take funds from your debit or credit card until the day we dispatch your order. We simply authorise the card at the time you place the order. An authorisation places a 'shadow' on your card for the order value, but no money is taken until we dispatch your order.

Your purchase will appear as La Magia on your card statement, La Magia Ltd is the name of our company.

If you would like to pay by Wire Transfer please email us and we will provide the details you need. The order will be processed as soon as the funds clear in our bank account.

If you would prefer to pay by PayPal please email us and we will provide the details you need.

If you would prefer to pay by cheque or postal order please email us and we will provide the details you need. The order will be processed as soon as the funds clear in our bank account.

If your delivery address is outside of the EU, the VAT (currently 15%) will be automatically deducted from your order as soon as you select your country form the list at checkout. You will be responsible for paying any customs duty or taxes when the order arrives in your country.

We only ask you for the minimum details we need to complete your order and your privacy is very important to us. See our Privacy Policy for more detailed information on how we protect your privacy.

Using your credit or debit card with For Luna is completely safe. You simply enter your personal details on our own server before secure socket layers (SSL) encrypt your details for transmission for authorization by real time credit card processing system provided by SagePay. We do not handle or see your card details at anytime throughout the order process. This provides all customers with the ultimate in safe, secure online ordering.

Once your order has been received you will receive an email confirming your order details and confirming that we are processing your order. If you notice any problems with the order details you can reply to this email and let us know of any amendments.

The first place to check is your junk/spam folder. If our emails are not found there this usually means there has been a typing error in the email field of our checkout and so we have been unable to reach you. Please email us at info@forluna.co.uk and will re-send the emails to you.

When your order has been dispatched you will receive an email advising you of estimated delivery timescales.

You can contact us at any time on info@forluna.co.uk for a swift and helpful reply. If you need to speak to somebody in person you can call us on 0116 289 6898 between 10am and 5.30pm Monday to Friday.

No! We hate spam! We will only use your email address to keep you informed about any open orders you have with us, or to respond to any queries you have raised with us.