How Can We Help?

Delivery

How quickly will you dispatch my order?
We dispatch all orders within 1 working day. This means UK customers usually receive orders within 2 working days, European customers within 5 working days and other overseas customers within 7 working days.
How will you deliver my order and what will it cost?
We use Royal Mail 1st Class for all orders below £80, and Recorded or Special Delivery for all orders over £80. Delivery is charged at a flat rate of £2 no matter where you are or how much you spend. Overseas we use Royal Mail Air Mail for all orders below £180, orders over this amount are sent by courier.
I need my order more urgently, how can you help?
If you are working to a tight deadline email us and let us know so we can make sure we get your swimsuit or bikini to you in time! We can send by Next Day delivery to customers in the UK, and there are courier options for overseas customers too. Just email us and we'll let you know the extra cost of these services.
Can I give a different delivery address?
Yes. At checkout you will be asked for your delivery address and then on the next screen you will need to provide the address where your card is registered. The two addresses do not have to match.
How do I track my order?
If at any point you would like a status update please email us and we will advise you on the current status of your order.
How will my order be presented?
We are passionate about presentation so you will receive your item in one of our beautiful calico gift bags, finished with navy blue ribbon. This is enclosed in a plain white plastic postal bag. In the interest of discretion there is no mention of the company name on the outer packaging. A delivery note is enclosed, no prices are printed on this so if you are sending the order as a gift the recipient will not see the cost of the item(s).

Using Our Website

Help! I'm not sure which size to order?
We include sizing information on every product page, this should help you work out which size is right for you. We know our swimwear inside and out, so if you are unsure just let us know which item(s) you are interested in and we'll give you all the advice you need. Just email us for a very quick response.
How do I convert prices to my local currency?
All our prices are shown in British pounds but you can change that using our currency conversion tool, this will allow you to view our products in your local currency. When you place your order you will be billed in British pounds so the estimate shown in other currencies may be slightly different from the final amount charged.
How do I checkout?
When you are ready to complete your order click the Checkout button in the top right hand corner of the screen. There are two pages to our checkout, the first asks for your delivery address and the second asks for your card details and the address where your card is registered. The two addresses do not have to match so you can choose to have your order delivered to a work address, for example.

Returns

Can I return an item?
Yes of course! Please see our returns process for all the information.
What is your exchange process if I need to swap?
Once your item arrives with us we will email you to confirm receipt and confirm timescales for the dispatch of the replacement item. View our returns page for more information.
What is the refund process?
Once your item arrives with us we will email you to confirm receipt and let you know that the refund has been processed. Funds usually clear within 5-7 days of the item arriving back with us.
What happens if I receive a faulty item?
In the unlikely event that an item is found to be faulty upon arrival, please let us know immediately so we can exchange for a non-faulty item. We will reimburse your return postage costs.

Payment

Which debit/credit cards do you accept?
We accept all major credit and debit cards, Visa, Mastercard, UK Maestro, American Express, Delta, and Solo. All prices are in pounds sterling.
How do you process my card payment?
We do not take funds from your debit or credit card until the day we dispatch your order. We simply authorise the card at the time you place the order. An authorisation places a 'shadow' on your card for the order value, but no money is taken until we dispatch your order.
What will appear on my bank statement?
Your purchase will appear as La Magia on your card statement, La Magia Ltd is the name of our company.
Can I pay by PayPal?
If you would prefer to pay by PayPal please email us and we will provide the details you need.
I live outside of the EU, do I still have to pay tax?
If your delivery address is outside of the EU, the VAT (currently 15%) will be automatically deducted from your order as soon as you select your country form the list at checkout. You will be responsible for paying any customs duty or taxes when the order arrives in your country.

Security

How do you keep my personal information safe?
We only ask you for the minimum details we need to complete your order and your privacy is very important to us. See our Privacy Policy for more detailed information on how we protect your privacy.
How secure is your checkout?
Using your credit or debit card with For Luna is completely safe. You simply enter your personal details on our own server before secure socket layers (SSL) encrypt your details for transmission for authorization by real time credit card processing system provided by SagePay. We do not handle or see your card details at anytime throughout the order process. This provides all customers with the ultimate in safe, secure online ordering.

Keeping in touch

How do I know you have received my order?
Once your order has been received you will receive an email confirming your order details and confirming that we are processing your order. If you notice any problems with the order details you can reply to this email and let us know of any amendments.
Why haven't I received any emails from you?
The first place to check is your junk/spam folder. If our emails are not found there this usually means there has been a typing error in the email field of our checkout and so we have been unable to reach you. Please email us at info@forluna.co.uk and will re-send the emails to you.
How will I know when my order has been dispatched?
When your order has been dispatched you will receive an email advising you of estimated delivery timescales.
How can I contact you?
You can contact us at any time on info@forluna.co.uk for a swift and helpful reply. If you really need to speak to somebody on the phone you can call us on 0116 289 6898. We are a small company delivering good, old fashioned service. This means if you call or email you will always communicate with one of the directors, passionate and knowledgeable about all our products. It also means that you may have to leave us a message during busy periods as we do not have an army of call-handlers!
Will you send me junk mail?
No! We hate spam! We will only use your email address to keep you informed about any open orders you have with us, or to respond to any queries you have raised with us.