Exchanges and Refunds

You can return goods, for any reason, for a full refund or exchange. If you need to return an item to us you simply send an email, within 14 days of receipt*, to returns@forluna.co.uk providing the following details:

• Order number
• Item(s) you wish to return
• Reason(s) for return (you don't have to give us a reason but all feedback is greatly valued)

We will reply very quickly, with full instructions on how to return the item(s). Please wait for our reply before sending goods back to us because unexpected returns (where these steps have not been followed) can result in delays, or even mean that your return isn't received by us.

Where goods are found to be faulty we will reimburse the full cost of return postage, where goods are not faulty you will be responsible for the return shipping and packing costs. Please note, machine washing is the main cause of 'problems including stitching issues, discoloration (yellowing and fading) and loss of boning from channels. We know our products very well and can always tell if an item has been machine washed. Our very simple care instructions (found on each product page and on all product labels) must be followed to ensure the longevity of your swimwear. If an item has been machine washed we are under no obligation to provide a replacement or refund and will return the original garment to the customer.

Please note the following exceptions to our returns policy:

• Where the item is returned to us in a used condition we will not issue a refund. Any items that have been worn, washed, marked, affected by odours including cigarette smoke or had any tags removed are non-returnable and will be sent back to you. Where present, please leave all tags and hygiene strips in place until you are sure the garment fits. We will not accept returns where hygiene strips have been removed. All swimwear should be tried on over underwear to avoid marking.
• Items purchased at sale prices can only be returned in exchange for a credit note or item of the same value.
• Items purchased with a credit note or voucher may only be returned in exchange for a credit note to the value of the total sale price paid by the customer.
• We are only able to refund to the card originally used.

For Luna cannot accept responsibility for the damage or loss of packages or products sent back to us by a customer so we recommend that you opt for recorded or special delivery and retain your proof of postage and tracking details. Please ensure all parcels are clearly labelled and securely sealed before posting.

We take so much care when packing your order, please take the same care when returning your items to us by folding garments neatly to avoid unnecessary creasing which can cause irreparable damage to some fabrics.

Don't forget we offer expert, friendly advice via email. If you are unsure of what size to buy please just contact us before placing your order. We always reply quickly to emails.

* The date of receipt is defined as the date the item arrived at your requested delivery address. To clarify, if you are unavailable to take delivery of the item and the parcel is taken to your local sorting office for collection, the 14-day period commences from the original day delivery was attempted.

Returns from overseas customers

All payments are taken in pound sterling, if the exchange rate changes between the date of purchase and the date of refund, you will see a discrepancy in the amount refunded. This is governed by the banks and totally beyond our control, and may result in you being refunded more or less than you originally paid.

Returns of items from outside the EU

Any taxes or customs charges brought about by the return of items from outside the EU will be payable by the customer and deducted from the total amount refunded. These charges can be avoided by writing "Ladies Swimwear - Return" and noting a value of zero on the customs declaration. Full guidance will be given on receipt of an overseas return request.

If you have any questions about our returns policy please contact us.