Privacy & Conditions of Use
Our Commitment To Privacy
Your privacy is very important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on the bottom of every page of our website.
The Information We Collect
This notice applies to all information collected or submitted on the For Luna website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
- Email address
- Phone number
- Credit/Debit Card Information
Credit Card / Payment details will not be held on file by us. We work with trusted partners (Shopify & Paypal) who use the highest levels of encryption to protect your data.
The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We will send you information about your order, i.e. an order confirmation email, a dispatch notification. We will also use your email address to reply to any email enquiries you send to us. Once your order has been completed we will not contact you again unless you have opted in to our email newsletter, or you email us with an enquiry. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
If we are unable to reach you via email, and are unable to complete your order without further correspondence with you, we will call you on the telephone number given by you when placing the order with us. The only other time we will use your telephone number is if you have requested a call from us.
You can subscribe to our email newsletter if you would like to receive our newsletters as well as updates on our new products and services. When you join our mailing list it is because you have opted in There is a tick box when purchasing online - this is not rechecked. Such addresses are not used for any other purpose and are not shared with outside parties. If you decide that you no longer wish to receive our email newsletter you can opt out at any time by emailing us at email@example.com or by pressing unsubscribe at the bottom of any of our emails.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Cookies are small amounts of data sent to your web browser by a web server. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site.
We may also be able to use a cookie to tell when you last visited and who you are if you are visiting from the same computer.
If you are using Microsoft Internet Explorer Version 6.0 or above, you can disable cookies by clicking Tools > Internet Options > Privacy and then changing the level to block all cookies - doing so however, may prevent you from keeping items in your shopping cart and completing your order.
Our Commitment To Children's Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Should you have other questions or concerns about these privacy policies, please contact us.
Conditions of Use
For Luna provides its services to you subject to the following conditions.
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
When you visit For Luna or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of For Luna or its content suppliers and protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of For Luna, with copyright authorship for this collection by For Luna, and protected by UK and international copyright laws.
Acceptance of Orders
Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email.
We may refuse to accept an order under any of the following conditions:
1. Where goods are not available
2. Where we cannot obtain authorisation for your payment
3. If there has been a pricing or product description error
Delivery of Orders
In order for us to deliver items efficiently the customer must provide a complete and correct delivery address. The customer should review the confirmation email carefully and let us know immediately of any necessary changes to the delivery address. We are not responsible for any missing or delayed parcels that have been sent to an incorrect or incomplete address provided by the customer. No replacements or refunds will be issued until the original parcel has been returned to us. If your order has not arrived within seven working days you must us inform immediately so we can investigate the matter.
Please contact us via the Contact Us page, all enquiries will receive a response within 24 hours.