We want you to be delighted with your purchase but if you’re not, just return the product to us following the instructions below and we’ll exchange or refund it. Customers are responsible for the cost of returning item(s) to us, unless returning faulty items (see below).
To return your item, you must register your return by emailing email@example.com confirming your order number and whether you would like an exchange or refund. Unregistered items may not be processed and will be returned to you. Please include a note in the package that shows your order number.
Returns must be received within 14 days of receipt of the order (UK Orders) or 21 days of receipt of order (International Orders). We are not obliged to process refunds beyond this period. We recommend you use a registered service as we will not be responsible for items lost or delayed in the post. We process all returns within 14 days of receiving them. We are only able to refund to the card originally used. Beyond this date we may, at our discretion, offer an exchange or store credit.
For Luna cannot accept responsibility for the damage or loss of packages or products sent back to us by a customer so please ensure all parcels are clearly labelled and securely sealed before posting. We recommend you use a registered service as For Luna will not be held responsible for items lost in the post.
Please do not send any returns to our registered address as this is for administrative purposes only and we will not be able to process your return.
To be eligible for a refund or exchange items must be unworn/unused and unwashed with tags attached and hygiene strips in place. Items must be absolutely free from any marks or odours including deodorant stains.
Please note that if any of the above conditions are not met, you will be charged to have the returned to you and no refund or exchange will be given
International Returns must be received within 21 days of receipt of the order. Please clearly write "Returned items" on the outside of your package, failure to do so will delay the processing of your return.
Please note: We will not pay import or customs duty on returned items from outside the EU. You must clearly state on the outside of your parcel that it is a RETURN in order to avoid having your parcel held by customs and returned back to you. For Luna will not pay any customs charges on returned items.
Returning Faulty Swimwear
Faults are extremely rare with our products. If an item has been cared for incorrectly, or obviously damaged by factors beyond our control (including but not limited to swimming pool chemicals, suntan lotions, cosmetics, detergents etc.) we are under no obligation to provide a replacement or refund. To help us assess the fault we are always grateful for an email prior to the return so that we can discuss the problem in full.
Where goods are found to be genuinely faulty within six months of purchase we will reimburse all costs associated with the delivery of the goods, and provide a repair, replacement or refund. Where goods are not faulty the customer is responsible for all delivery costs
Where goods are returned beyond six months of purchase, as per the Sale of Goods Act and Distance Selling Regulations, the customer must prove that the goods were originally provided with a fault. Unfortunately, environmental factors beyond our control can damage garments and, beyond six months from purchase, we are under no obligation to repair, replace or refund without this proof.