All orders are dispatched 'Royal Mail Tracked'. We ask that you kindly allow the following shipping times for your order (these are estimates):
3-5 business days for UK orders
3-5 days for EU orders
3-5 weeks for International orders to US, Canada, Australia, New Zealand, etc.
*Royal Mail Tracked is a tracked only service and not express or next day delivery*. Please note we do not deliver on Weekends or Bank Holidays. Please, expect a delay on your delivery during a bank holiday bank holiday periods and between Christmas and New Year.
If your item doesn't arrive within 10 working days after it has been shipped please email email@example.com.
Where parcels are addressed to a place of business, please make sure there is a reliable system in place as For Luna cannot take responsibility for parcels that go missing once they have reached their destination. Likewise, if you are expecting an item to a residential address please check that your postal worker hasn't left it with a neighbour or in your designated "safe place" before contacting us.
We are not offering a pre-order services at this time.
We want you to be delighted with your purchase but if you’re not, just return the product to us following the instructions below and we'll refund you or provide you with store credit. Customers are responsible for the cost of returning item(s) to us, unless returning faulty items (see below).
HOW TO MAKE A RETURN
Complete our online returns form.
Returns must be received within 30 days of receipt of the order. We are not obliged to process refunds beyond this period and will issue store credit for returns up to 90 days from the initial order date. We process all returns within 14 working days of receiving them.
To be eligible for a refund or store credit items must be unworn/unused and unwashed with tags and hygiene strips in place. Items must be absolutely free from any marks or odours including deodorant stains. If the item isn't returned unused and is soiled we will not issue a refund. Please note: We do not refund any postage for returned items, including the initial and return postage costs.
Please ensure that you include your name and order number when you return your item to prevent a delay your refund being processed.
For Luna cannot accept responsibility for the damage or loss of packages or products sent back to us by a customer so please ensure all parcels are clearly labelled and securely sealed before posting. We recommend you use a tracked service as we will not be responsible for items lost or delayed in the post. Please, ensure you keep your tracking number and proof of postage.
Please note that if any of the above conditions are not met no refund or store credit will be given. We are only able to refund to the credit card, PayPal account or gift card originally used.
International Returns must be received within 45 days of receipt of the order. Please clearly write "Returned items" on the outside of your package, failure to do so will delay the processing of your return.
Please note: We will not pay import or customs duty on returned items from outside the EU. You must clearly state on the outside of your parcel that it is a RETURN in order to avoid having your parcel held by customs and returned back to you. For Luna will not pay any customs charges on returned items.
Returning Faulty Swimwear
Faults are extremely rare with our products. However, if you have an issue with one of your swimsuits or bikinis, please email us on via our contact page.