For Luna is a small UK based boutique business floating along the unpredictable waves of Covid and Brexit! We are truly grateful to all our customers who continue to support us during these difficult times. Our team appreciates your patience regarding delivery and returns while we accommodate the current restrictions, and subsequent postage delays, here in the UK.
All orders are dispatched 'Royal Mail Tracked' within 48-hours (excluding weekends and bank holidays). We ask that you kindly allow the following delivery times for your order (these are estimates):
3-5 days for UK orders
7-14 days for EU orders
4-8 weeks for International orders to US, Canada, Australia, New Zealand, etc.
*Royal Mail Tracked is a tracked only service and not express or next day delivery*. Please note we do not deliver on Weekends or Bank Holidays. Please, expect a delay on your delivery during a bank holiday.
UK orders not received within the above time period must be reported to For Luna Swimwear via email email@example.com. All discrepancies must be reported to For Luna within 7 days of receipt of order.
Where parcels are addressed to a place of business, please make sure there is a reliable system in place as For Luna cannot take responsibility for parcels that go missing once they have reached their destination.
RETURNS / REFUND POLICY
How to make a return
We want you to be delighted with your purchase but if you’re not, just return the product to us following the instructions below and we’ll exchange or refund it. Customers are responsible for the cost of returning item(s) to us, unless returning faulty items (see below). Lost your returns form? CLICK HERE
To return your item, you must complete the enclosed form and return it to our warehouse using the address on the form. If you didn't received or have misplaced your returns form please CLICK HERE.
Please, allow up to 7 working days for your return to reach our PO Box.
> We process all returns within 14 working days of receiving them <
Returns must be received within 60 days of receipt of the order. We are not obliged to process refunds beyond this period. We recommend you use a registered service as we will not be responsible for items lost or delayed in the post. We process all returns within 14 working days of receiving them. We are only able to refund to the credit card, PayPal account or gift card originally used. Beyond this date we may, at our discretion, offer an exchange or store credit.
For Luna cannot accept responsibility for the damage or loss of packages or products sent back to us by a customer so please ensure all parcels are clearly labelled and securely sealed before posting. We recommend you use a registered service as For Luna will not be held responsible for items lost in the post.
To be eligible for a refund or exchange items must be unworn/unused and unwashed with tags attached and hygiene strips in place. Items must be absolutely free from any marks or odours including deodorant stains.
Please note that if any of the above conditions are not met, you will be charged to have the returned to you and no refund or exchange will be given.
International Returns must be received within 45 days of receipt of the order. Please clearly write "Returned items" on the outside of your package, failure to do so will delay the processing of your return.
Please note: We will not pay import or customs duty on returned items from outside the EU. You must clearly state on the outside of your parcel that it is a RETURN in order to avoid having your parcel held by customs and returned back to you. For Luna will not pay any customs charges on returned items.
Returning Faulty Swimwear
Faults are extremely rare with our products. If an item has been cared for incorrectly, or obviously damaged by factors beyond our control (including but not limited to swimming pool chemicals, suntan lotions, cosmetics, detergents etc.) we are under no obligation to provide a replacement or refund. To help us assess the fault we are always grateful for an email prior to the return so that we can discuss the problem in full and arrange a return label for the item. Please do not send items back to us until we have arranged this as some credit card companies will not allow us to refund money not charged to cards.
Where goods are found to be genuinely faulty within six months of purchase we will reimburse all costs associated with the delivery of the goods, and provide a repair, replacement or refund. Where goods are not faulty the customer is responsible for all delivery costs.
Where goods are returned beyond six months of purchase, as per the Sale of Goods Act and Distance Selling Regulations, the customer must prove that the goods were originally provided with a fault. Unfortunately, environmental factors beyond our control can damage garments and, beyond six months from purchase, we are under no obligation to repair, replace or refund without this proof.