FREQUENTLY ASKED QUESTIONS

ORDERS

  • Each order is individually packed and sent in a plastic postal bag. If you are a business customer and you require a VAT receipt please email us.

  • When your order has been dispatched you will receive a shipping confirmation email. If you've not received any emails from us, please check your spam/junk folder.

DELIVERY

  • Items will be dispatched in 2-3 business days (Royal Mail Tracked 48).

    International orders may take 4-8 weeks depending on locations.

    Customs fees maybe applicable for countries outside the UK.

    Please, review our delivery page before ordering.

    Please Note: We're currently receiving a high number of orders

  • Possibly. If you've made a mistake and we've not yet processed your order, please do get in touch via our contact form.

  • Yes, at the checkout you will be asked for your delivery address and then on the next screen you will need to provide the address where your card is registered. The two addresses do not have to match.

  • Yes, we ship orders all over the world. Please, view our delivery page for more information regarding costs, etc.

RETURNS

PAYMENTS

  • You can pay for your order via Credit Card, Debit Card. We will be introducing Klarna to our payment options very soon.

  • We accept all major credit and debit cards, Visa, Mastercard, UK Maestro, American Express, Delta, and Solo. All charges are in pounds sterling.

  • Your purchase will appear as For Luna on your bank statement, and FL Retail Ltd is the name of our company.

  • When you are ready to complete your order click the Cart button in the top right hand corner of the screen.

SIZING AND SWIMWEAR ADVICE

  • Please refer to each individual item description for sizing advice or visit our Sizing Guide page for more information on the international sizing for each brand.

  • None of our products have underwiring, however they do offer fabulous support (recommended up to an F cup) thanks to the structured lining inside the cups and the reinforced band that sits beneath the bust. This provides a comfortable and flattering fit to all shapes and sizes.

  • Treated with respect, our swimwear is designed to last for many years. The advice is the same as for any swimwear. Hand wash in cool water and allow to dry naturally. Avoid harsh chemicals, jacuzzis, saunas, washing machines and tumble driers. All of these break down the fibres in swimwear fabric. Swimming pools can contain high levels of chlorine that are damaging to swimwear fabric, always rinse in clean water after swimming in a pool. Allow the fabric to dry totally before storing away, otherwise (if left for more than a few days) the fabric will start to break down.

  • Yes! We've had many lovely emails from customers who have had mastectomies without reconstruction who have said the cups work really well for them. The cups are structured, and very lightly padded. Therefore they create a gentle curve without appearing to be empty or overly padded.

OTHER

  • Once your order has been received you will receive an email confirming your order details and confirming that we are processing your order. If you notice any problems with the order details you can reply to this email and let us know of any amendments.

  • The first place to check is your junk/spam folder. If our emails are not found there this usually means there has been a typing error in the email field of our checkout and so we have been unable to reach you. Please email us at info@forluna.co.uk and will re-send the emails to you.

  • We only ask you for the minimum details we need to complete your order and your privacy is very important to us. See our Privacy Policy for more detailed information on how we protect your privacy.

  • Yes! We've had many lovely emails from customers who have had mastectomies without reconstruction who have said the cups work really well for them. The cups are structured, and very lightly padded. Therefore they create a gentle curve without appearing to be empty or overly padded.

  • Using your credit or debit card with For Luna is completely safe. You simply enter your personal details on our own server before secure socket layers (SSL) encrypt your details for transmission for authorization by real time credit card processing system provided by Stripe. We do not handle or see your card details at anytime throughout the order process. This provides all customers with the ultimate in safe, secure online ordering.

  • You can contact us at any time on info@forluna.co.uk for a swift and helpful reply.

  • We know our swimwear inside and out! Email us with any question and we will be thrilled to help you.